Shipping Policy — Velora Relief

Last updated: september 14 2026

Free shipping on every order

Shipping is free on all orders, every size, no minimum. The price you see is the price you pay.

How long it takes

Processing: 2–3 business days. After you order, we verify the details and get your Velora packed and handed to the carrier. Orders placed on a weekend or holiday start processing the next business day.

Delivery: 7–15 business days. This is time in transit after your order ships.

We'd rather tell you this plainly up front than surprise you after you've paid. If you need something faster than that, we're not the right fit right now.

Tracking your order

You'll get a confirmation email as soon as you order, and a second email with a tracking number once your package ships.

You can check your tracking any time on our Track Order page.

Tracking can take 2–5 business days to start showing scans after you receive the number. That's normal and doesn't mean anything is wrong — carriers often don't post updates until the package reaches a sorting facility.

Where we ship

We currentlyship to addresses within the United States

We don't currently ship to PO Boxes, APO/FPO addresses, or freight forwarders.

Delays

Occasionally something takes longer than the window above — weather, customs, carrier backlogs during holidays, or a sorting error.

If your order is going to take significantly longer than we told you, we'll email you, and you can choose to wait or cancel for a full refund. If it's been more than 20 business days since your order shipped and tracking hasn't moved, email support@velorarelief.co and we'll open a carrier investigation and get you a replacement or a refund.

Wrong or incomplete address

Please check your shipping address before you complete checkout — it's the single most common cause of a package going astray.

If you notice a mistake, email support@velorarelief.co immediately. We can change the address on any order that hasn't shipped. Once it's with the carrier, we can't redirect it.

Packages returned to us as undeliverable because of an incorrect address can be reshipped once you confirm the correct address, or refunded minus nothing — we'll cover the reshipment.

Lost or damaged packages

If tracking shows delivered but you don't have it: check with everyone at the address, look around entrances and with neighbors, and give it 48 hours — carriers sometimes scan a package as delivered a day early. If it still hasn't turned up, email us and we'll file a claim with the carrier and sort out a replacement or refund.

If it arrives damaged: email support@velorarelief.co within 14 days with photos of the item and the packaging. We'll replace it at no cost to you. See our Refund Policy for details.

Customs and duties

 Orders shipped outside United States may be subject to import duties, taxes, or customs fees charged by the destination country. These are set by your government, not by us, and are the recipient's responsibility. We can't predict or refund them.]

Returns

Your 90-day money-back guarantee starts the day your order is delivered, not the day you order it. Full details in our Refund Policy.

Questions

Email support@velorarelief.co with your order number. We reply within 24 hours, Monday to Friday.